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Impact of an ABCDE team triage process combined with public guidance on the division of work in an emergency department.

Kantonen J, Lloyd R, Mattila J, Kauppila T, Menezes R - Scand J Prim Health Care (2015)

Bottom Line: Numbers of monthly visits to different professional groups before and after intervention in the studied primary care EDs and numbers of monthly visits to doctors in the local secondary care ED.No further decrease in the number of nurse or GP visits was observed by inhibiting the entrance of non-urgent patients.However, the additional work to implement the ABCDE system is mainly directed to nurses, which may pose a challenge for staffing.

View Article: PubMed Central - PubMed

Affiliation: Attendo LTD , Helsinki , Finland.

ABSTRACT

Objective: To study the effects of applying an emergency department (ED) triage system, combined with extensive publicity in local media about the "right" use of emergency services, on the division of work between ED nurses and general practitioners (GPs).

Design: An observational and quasi-experimental study based on before-after comparisons.

Setting: Implementation of the ABCDE triage system in a Finnish combined ED where secondary care is adjacent, and in a traditional primary care ED where secondary care is located elsewhere.

Subjects: GPs and nurses from two different primary care EDs.

Main outcome measures: Numbers of monthly visits to different professional groups before and after intervention in the studied primary care EDs and numbers of monthly visits to doctors in the local secondary care ED.

Results: The beginning of the triage process increased temporarily the number of independent consultations and patient record entries by ED nurses in both types of studied primary care EDs and reduced the number of patient visits to a doctor compared with previous years but had no effect on doctor visits in the adjacent secondary care ED. No further decrease in the number of nurse or GP visits was observed by inhibiting the entrance of non-urgent patients.

Conclusion: The ABCDE triage system combined with public guidance may reduce non-urgent patient visits to doctors in different kinds of primary care EDs without increasing visits in the secondary care ED. However, the additional work to implement the ABCDE system is mainly directed to nurses, which may pose a challenge for staffing.

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(A) Number of recorded monthly patient visits to nurses of Jorvi combined emergency service. Figure shows the original data in the form of an XmR chart: mean and 3 x δ (UCL) is presented. (B) Number of recorded monthly patient visits to nurses of Puolarmetsä (traditional) emergency service. (C) Number of recorded monthly patient visits to doctors of Puolarmetsä (traditional) emergency service. (D) Number of monthly recorded patient visits to doctors of Jorvi combined emergency service.
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Figure 1: (A) Number of recorded monthly patient visits to nurses of Jorvi combined emergency service. Figure shows the original data in the form of an XmR chart: mean and 3 x δ (UCL) is presented. (B) Number of recorded monthly patient visits to nurses of Puolarmetsä (traditional) emergency service. (C) Number of recorded monthly patient visits to doctors of Puolarmetsä (traditional) emergency service. (D) Number of monthly recorded patient visits to doctors of Jorvi combined emergency service.

Mentions: After introduction of the ABCDE triage system combined with public guidance the number of patients’ record entries made by ED nurses increased at both EDs (RM ANOVA, p < 0.001, Table I, and Figure 1A, and p < 0.001, Table I and Figure 1B). Diverting the E group did not seem to increase further the number of record entries by ED nurses (Table I).


Impact of an ABCDE team triage process combined with public guidance on the division of work in an emergency department.

Kantonen J, Lloyd R, Mattila J, Kauppila T, Menezes R - Scand J Prim Health Care (2015)

(A) Number of recorded monthly patient visits to nurses of Jorvi combined emergency service. Figure shows the original data in the form of an XmR chart: mean and 3 x δ (UCL) is presented. (B) Number of recorded monthly patient visits to nurses of Puolarmetsä (traditional) emergency service. (C) Number of recorded monthly patient visits to doctors of Puolarmetsä (traditional) emergency service. (D) Number of monthly recorded patient visits to doctors of Jorvi combined emergency service.
© Copyright Policy - open-access
Related In: Results  -  Collection

License
Show All Figures
getmorefigures.php?uid=PMC4834506&req=5

Figure 1: (A) Number of recorded monthly patient visits to nurses of Jorvi combined emergency service. Figure shows the original data in the form of an XmR chart: mean and 3 x δ (UCL) is presented. (B) Number of recorded monthly patient visits to nurses of Puolarmetsä (traditional) emergency service. (C) Number of recorded monthly patient visits to doctors of Puolarmetsä (traditional) emergency service. (D) Number of monthly recorded patient visits to doctors of Jorvi combined emergency service.
Mentions: After introduction of the ABCDE triage system combined with public guidance the number of patients’ record entries made by ED nurses increased at both EDs (RM ANOVA, p < 0.001, Table I, and Figure 1A, and p < 0.001, Table I and Figure 1B). Diverting the E group did not seem to increase further the number of record entries by ED nurses (Table I).

Bottom Line: Numbers of monthly visits to different professional groups before and after intervention in the studied primary care EDs and numbers of monthly visits to doctors in the local secondary care ED.No further decrease in the number of nurse or GP visits was observed by inhibiting the entrance of non-urgent patients.However, the additional work to implement the ABCDE system is mainly directed to nurses, which may pose a challenge for staffing.

View Article: PubMed Central - PubMed

Affiliation: Attendo LTD , Helsinki , Finland.

ABSTRACT

Objective: To study the effects of applying an emergency department (ED) triage system, combined with extensive publicity in local media about the "right" use of emergency services, on the division of work between ED nurses and general practitioners (GPs).

Design: An observational and quasi-experimental study based on before-after comparisons.

Setting: Implementation of the ABCDE triage system in a Finnish combined ED where secondary care is adjacent, and in a traditional primary care ED where secondary care is located elsewhere.

Subjects: GPs and nurses from two different primary care EDs.

Main outcome measures: Numbers of monthly visits to different professional groups before and after intervention in the studied primary care EDs and numbers of monthly visits to doctors in the local secondary care ED.

Results: The beginning of the triage process increased temporarily the number of independent consultations and patient record entries by ED nurses in both types of studied primary care EDs and reduced the number of patient visits to a doctor compared with previous years but had no effect on doctor visits in the adjacent secondary care ED. No further decrease in the number of nurse or GP visits was observed by inhibiting the entrance of non-urgent patients.

Conclusion: The ABCDE triage system combined with public guidance may reduce non-urgent patient visits to doctors in different kinds of primary care EDs without increasing visits in the secondary care ED. However, the additional work to implement the ABCDE system is mainly directed to nurses, which may pose a challenge for staffing.

Show MeSH