Limits...
Use of Balanced Indicators as a Management Tool in Nursing.

Fugaça NP, Cubas MR, Carvalho DR - Rev Lat Am Enfermagem (2015 Nov-Dec)

Bottom Line: Although there is a limit related to the amount of data generated, the methodology of Balanced Scorecard has proved to be flexible and adaptable to incorporate nursing services.It was possible to identify indicators with adherence to more than one area.Internal processes was the area with the higher number of indicators.

View Article: PubMed Central - PubMed

Affiliation: Escola de Saúde e Biociências, Pontificia Universidade Católica do Paraná, Curitiba, PR, Brazil.

ABSTRACT

Objective: To develop a proposal for a nursing panel of indicators based on the guiding principles of Balanced Scorecard.

Method: A single case study that ranked 200 medical records of patients, management reports and protocols, which are capable of generating indicators.

Results: We identified 163 variables that resulted in 72 indicators; of these, 32 nursing-related: two financial indicators (patient's average revenue per day and patient's revenue per day by product used); two client indicators (overall satisfaction rate of patient with nursing care and adherence rate to the patient satisfaction survey); 23 process indicators, and five learning and growth indicators (average total hours of training, total of approved nursing professionals in the internal selection process, absenteeism rate, turnover rate and index of performance evaluation).

Conclusion: Although there is a limit related to the amount of data generated, the methodology of Balanced Scorecard has proved to be flexible and adaptable to incorporate nursing services. It was possible to identify indicators with adherence to more than one area. Internal processes was the area with the higher number of indicators.

No MeSH data available.


- Course of the method of organization, collection and analysis. Curitiba,PR, Brazil, 2013
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Related In: Results  -  Collection

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f1: - Course of the method of organization, collection and analysis. Curitiba,PR, Brazil, 2013

Mentions: The course related to the first three steps of the method is presented in Figure 1.


Use of Balanced Indicators as a Management Tool in Nursing.

Fugaça NP, Cubas MR, Carvalho DR - Rev Lat Am Enfermagem (2015 Nov-Dec)

- Course of the method of organization, collection and analysis. Curitiba,PR, Brazil, 2013
© Copyright Policy - open-access
Related In: Results  -  Collection

License
Show All Figures
getmorefigures.php?uid=PMC4664004&req=5

f1: - Course of the method of organization, collection and analysis. Curitiba,PR, Brazil, 2013
Mentions: The course related to the first three steps of the method is presented in Figure 1.

Bottom Line: Although there is a limit related to the amount of data generated, the methodology of Balanced Scorecard has proved to be flexible and adaptable to incorporate nursing services.It was possible to identify indicators with adherence to more than one area.Internal processes was the area with the higher number of indicators.

View Article: PubMed Central - PubMed

Affiliation: Escola de Saúde e Biociências, Pontificia Universidade Católica do Paraná, Curitiba, PR, Brazil.

ABSTRACT

Objective: To develop a proposal for a nursing panel of indicators based on the guiding principles of Balanced Scorecard.

Method: A single case study that ranked 200 medical records of patients, management reports and protocols, which are capable of generating indicators.

Results: We identified 163 variables that resulted in 72 indicators; of these, 32 nursing-related: two financial indicators (patient's average revenue per day and patient's revenue per day by product used); two client indicators (overall satisfaction rate of patient with nursing care and adherence rate to the patient satisfaction survey); 23 process indicators, and five learning and growth indicators (average total hours of training, total of approved nursing professionals in the internal selection process, absenteeism rate, turnover rate and index of performance evaluation).

Conclusion: Although there is a limit related to the amount of data generated, the methodology of Balanced Scorecard has proved to be flexible and adaptable to incorporate nursing services. It was possible to identify indicators with adherence to more than one area. Internal processes was the area with the higher number of indicators.

No MeSH data available.