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Designing Excellence and Quality Model for Training Centers of Primary Health Care: A Delphi Method Study.

Tabrizi JS, Farahbakhsh M, Shahgoli J, Rahbar MR, Naghavi-Behzad M, Ahadi HR, Azami-Aghdash S - Iran. J. Public Health (2015)

Bottom Line: Designed primary model (8 criteria, 55 sub-criteria, and 236 standards) were concluded with 8 criteria, 45 sub-criteria, and 192 standards after 4 stages of evaluations by specialists.Major criteria of the model are leadership, strategic and operational planning, resource management, information analysis, human resources management, process management, costumer results, and functional results, where the top score was assigned as 1000 by specialists.Functional results had the maximum score of 195 whereas planning had the minimum score of 60.

View Article: PubMed Central - PubMed

Affiliation: Tabriz Health Services Management Research Center, Tabriz University of Medical Sciences, Tabriz, Iran.

ABSTRACT

Background: Excellence and quality models are comprehensive methods for improving the quality of healthcare. The aim of this study was to design excellence and quality model for training centers of primary health care using Delphi method.

Methods: In this study, Delphi method was used. First, comprehensive information were collected using literature review. In extracted references, 39 models were identified from 34 countries and related sub-criteria and standards were extracted from 34 models (from primary 39 models). Then primary pattern including 8 criteria, 55 sub-criteria, and 236 standards was developed as a Delphi questionnaire and evaluated in four stages by 9 specialists of health care system in Tabriz and 50 specialists from all around the country.

Results: Designed primary model (8 criteria, 55 sub-criteria, and 236 standards) were concluded with 8 criteria, 45 sub-criteria, and 192 standards after 4 stages of evaluations by specialists. Major criteria of the model are leadership, strategic and operational planning, resource management, information analysis, human resources management, process management, costumer results, and functional results, where the top score was assigned as 1000 by specialists. Functional results had the maximum score of 195 whereas planning had the minimum score of 60. Furthermore the most and the least sub-criteria was for leadership with 10 sub-criteria and strategic planning with 3 sub-criteria, respectively.

Conclusion: The model that introduced in this research has been designed following 34 reference models of the world. This model could provide a proper frame for managers of health system in improving quality.

No MeSH data available.


Results of evaluating Tabriz Training Primary Care center of Alzahra
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Figure 1: Results of evaluating Tabriz Training Primary Care center of Alzahra

Mentions: In the next level, after finalizing model, for each standard a measurement guide (declaring subjective) and factors measuring standard (measurement components) were provided. For example, in leadership criterion the first sub-criterion was creating organizational values, goal, mission, and culture and its first standard was “revision and development of organizational mission with cooperation of authorities, trainers, and other staff”. Scores obtained by Training Primary Care center of Alzahra (PBUH) are shown in Fig. 1 distinctively for eight criteria of the model.


Designing Excellence and Quality Model for Training Centers of Primary Health Care: A Delphi Method Study.

Tabrizi JS, Farahbakhsh M, Shahgoli J, Rahbar MR, Naghavi-Behzad M, Ahadi HR, Azami-Aghdash S - Iran. J. Public Health (2015)

Results of evaluating Tabriz Training Primary Care center of Alzahra
© Copyright Policy
Related In: Results  -  Collection

Show All Figures
getmorefigures.php?uid=PMC4644582&req=5

Figure 1: Results of evaluating Tabriz Training Primary Care center of Alzahra
Mentions: In the next level, after finalizing model, for each standard a measurement guide (declaring subjective) and factors measuring standard (measurement components) were provided. For example, in leadership criterion the first sub-criterion was creating organizational values, goal, mission, and culture and its first standard was “revision and development of organizational mission with cooperation of authorities, trainers, and other staff”. Scores obtained by Training Primary Care center of Alzahra (PBUH) are shown in Fig. 1 distinctively for eight criteria of the model.

Bottom Line: Designed primary model (8 criteria, 55 sub-criteria, and 236 standards) were concluded with 8 criteria, 45 sub-criteria, and 192 standards after 4 stages of evaluations by specialists.Major criteria of the model are leadership, strategic and operational planning, resource management, information analysis, human resources management, process management, costumer results, and functional results, where the top score was assigned as 1000 by specialists.Functional results had the maximum score of 195 whereas planning had the minimum score of 60.

View Article: PubMed Central - PubMed

Affiliation: Tabriz Health Services Management Research Center, Tabriz University of Medical Sciences, Tabriz, Iran.

ABSTRACT

Background: Excellence and quality models are comprehensive methods for improving the quality of healthcare. The aim of this study was to design excellence and quality model for training centers of primary health care using Delphi method.

Methods: In this study, Delphi method was used. First, comprehensive information were collected using literature review. In extracted references, 39 models were identified from 34 countries and related sub-criteria and standards were extracted from 34 models (from primary 39 models). Then primary pattern including 8 criteria, 55 sub-criteria, and 236 standards was developed as a Delphi questionnaire and evaluated in four stages by 9 specialists of health care system in Tabriz and 50 specialists from all around the country.

Results: Designed primary model (8 criteria, 55 sub-criteria, and 236 standards) were concluded with 8 criteria, 45 sub-criteria, and 192 standards after 4 stages of evaluations by specialists. Major criteria of the model are leadership, strategic and operational planning, resource management, information analysis, human resources management, process management, costumer results, and functional results, where the top score was assigned as 1000 by specialists. Functional results had the maximum score of 195 whereas planning had the minimum score of 60. Furthermore the most and the least sub-criteria was for leadership with 10 sub-criteria and strategic planning with 3 sub-criteria, respectively.

Conclusion: The model that introduced in this research has been designed following 34 reference models of the world. This model could provide a proper frame for managers of health system in improving quality.

No MeSH data available.