Limits...
Exploring the views and experiences of callers to the PANDA Post and Antenatal Depression Association Australian National Perinatal Depression Helpline: a cross-sectional survey.

Biggs LJ, Shafiei T, Forster DA, Small R, McLachlan HL - BMC Pregnancy Childbirth (2015)

Bottom Line: Callers described the PANDA service as uniquely tailored to the perinatal period, providing accessible, non-judgemental understanding and support, with a global theme from open-ended comments describing PANDA as 'a safe space to be heard and receive support without judgement'.The Helpline was described as an accessible and acceptable telephone support for individuals experiencing perinatal mental illness.Recommendations for changes to the service included an increase in hours of operation to enable greater responsiveness at times of need, reduced waiting times, and access to continuity with the same volunteer and/or telephone counsellor.

View Article: PubMed Central - PubMed

Affiliation: Judith Lumley Centre, La Trobe University, Level 3, 215 Franklin St, Melbourne, 3000, Australia. Laura.Biggs@latrobe.edu.au.

ABSTRACT

Background: Anxiety and depression are common in the perinatal period. Telephone interventions, including telephone peer support and counselling, have been developed to support those experiencing perinatal mental illness. PANDA Post and Antenatal Depression Association provides support to women and men experiencing perinatal mental illness via the Australian National Perinatal Depression Helpline, encompassing both volunteer peer support and professional counselling. This study aimed to explore the experiences of callers to the Helpline.

Methods: A cross-sectional survey design was used. All new callers from 1(st) May to 30(th) September 2013 were invited to participate. The survey, adapted from a previous survey of PANDA callers, included 23 questions using Likert-type scales, demographic and open-ended questions. Thematic network analysis was undertaken for responses to open-ended questions.

Results: 124 responses were received (124/405; 30% response). The majority of callers had called the Helpline regarding themselves (90%), with over one third (33%) of all callers seeking crisis support and help. Ninety-nine per cent of respondents 'agreed' or 'strongly agreed' that staff and/or volunteers understood their concerns, and 97% 'agreed' or 'strongly agreed' that overall PANDA had helped them. Callers described the PANDA service as uniquely tailored to the perinatal period, providing accessible, non-judgemental understanding and support, with a global theme from open-ended comments describing PANDA as 'a safe space to be heard and receive support without judgement'. Recommendations for service changes included increased hours of availability.

Conclusions: Callers reported positive experiences of accessing support from the PANDA National Perinatal Depression Helpline. The Helpline was described as an accessible and acceptable telephone support for individuals experiencing perinatal mental illness. Recommendations for changes to the service included an increase in hours of operation to enable greater responsiveness at times of need, reduced waiting times, and access to continuity with the same volunteer and/or telephone counsellor. The findings of the study will be useful in informing future service provision, review, and implementation.

No MeSH data available.


Related in: MedlinePlus

Thematic network for analysis of two open-ended questions
© Copyright Policy - OpenAccess
Related In: Results  -  Collection

License 1 - License 2
getmorefigures.php?uid=PMC4562185&req=5

Fig3: Thematic network for analysis of two open-ended questions

Mentions: Thematic analysis [35] was undertaken with responses to two open-ended questions: ‘Would you say that the service PANDA provided differed from other services you used, and if so, how?’ (83 responses received) and ‘Please describe in your own words what you think you gained from calling the PANDA Helpline?’ (98 responses received). Analyses have been presented as a thematic network [36] incorporating 11 basic themes, two organising themes and one global theme (Fig. 3).Fig. 3


Exploring the views and experiences of callers to the PANDA Post and Antenatal Depression Association Australian National Perinatal Depression Helpline: a cross-sectional survey.

Biggs LJ, Shafiei T, Forster DA, Small R, McLachlan HL - BMC Pregnancy Childbirth (2015)

Thematic network for analysis of two open-ended questions
© Copyright Policy - OpenAccess
Related In: Results  -  Collection

License 1 - License 2
Show All Figures
getmorefigures.php?uid=PMC4562185&req=5

Fig3: Thematic network for analysis of two open-ended questions
Mentions: Thematic analysis [35] was undertaken with responses to two open-ended questions: ‘Would you say that the service PANDA provided differed from other services you used, and if so, how?’ (83 responses received) and ‘Please describe in your own words what you think you gained from calling the PANDA Helpline?’ (98 responses received). Analyses have been presented as a thematic network [36] incorporating 11 basic themes, two organising themes and one global theme (Fig. 3).Fig. 3

Bottom Line: Callers described the PANDA service as uniquely tailored to the perinatal period, providing accessible, non-judgemental understanding and support, with a global theme from open-ended comments describing PANDA as 'a safe space to be heard and receive support without judgement'.The Helpline was described as an accessible and acceptable telephone support for individuals experiencing perinatal mental illness.Recommendations for changes to the service included an increase in hours of operation to enable greater responsiveness at times of need, reduced waiting times, and access to continuity with the same volunteer and/or telephone counsellor.

View Article: PubMed Central - PubMed

Affiliation: Judith Lumley Centre, La Trobe University, Level 3, 215 Franklin St, Melbourne, 3000, Australia. Laura.Biggs@latrobe.edu.au.

ABSTRACT

Background: Anxiety and depression are common in the perinatal period. Telephone interventions, including telephone peer support and counselling, have been developed to support those experiencing perinatal mental illness. PANDA Post and Antenatal Depression Association provides support to women and men experiencing perinatal mental illness via the Australian National Perinatal Depression Helpline, encompassing both volunteer peer support and professional counselling. This study aimed to explore the experiences of callers to the Helpline.

Methods: A cross-sectional survey design was used. All new callers from 1(st) May to 30(th) September 2013 were invited to participate. The survey, adapted from a previous survey of PANDA callers, included 23 questions using Likert-type scales, demographic and open-ended questions. Thematic network analysis was undertaken for responses to open-ended questions.

Results: 124 responses were received (124/405; 30% response). The majority of callers had called the Helpline regarding themselves (90%), with over one third (33%) of all callers seeking crisis support and help. Ninety-nine per cent of respondents 'agreed' or 'strongly agreed' that staff and/or volunteers understood their concerns, and 97% 'agreed' or 'strongly agreed' that overall PANDA had helped them. Callers described the PANDA service as uniquely tailored to the perinatal period, providing accessible, non-judgemental understanding and support, with a global theme from open-ended comments describing PANDA as 'a safe space to be heard and receive support without judgement'. Recommendations for service changes included increased hours of availability.

Conclusions: Callers reported positive experiences of accessing support from the PANDA National Perinatal Depression Helpline. The Helpline was described as an accessible and acceptable telephone support for individuals experiencing perinatal mental illness. Recommendations for changes to the service included an increase in hours of operation to enable greater responsiveness at times of need, reduced waiting times, and access to continuity with the same volunteer and/or telephone counsellor. The findings of the study will be useful in informing future service provision, review, and implementation.

No MeSH data available.


Related in: MedlinePlus