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Public awareness of the EMS system in Western Saudi Arabia: identifying the weakest link.

EMSAT: The Emergency Medical Service Assessment Team groupHamam AF, Bagis MH, AlJohani K, Tashkandi AH - Int J Emerg Med (2015)

Bottom Line: A total of 1534 subjects were interviewed by 5 data collectors. 33% of people did not know the emergency dispatcher number to call in case of a medical emergency.It is clear that the general public is aware of the deficit in EMS coverage that is present.To improve the public awareness of the EMS system, municipal, legislative, public guidance, as well as religious support, are needed to be utilized to improve the community's satisfaction and quality of care.

View Article: PubMed Central - PubMed

ABSTRACT

Background: The City of Jeddah is the major and largest city in the Western Region of the Kingdom of Saudi Arabia (KSA). Covering a total area of 748 km2. The Saudi Red Crescent Organization (SRC) makes up the major bulk of the Emergency Medical Service (EMS) system in the Kingdom. We have set out to investigate the level of public awareness of the EMS system in place in Western KSA.

Method: This study was an observational cross-sectional study that was done by interviewing the general public in public venues. The survey consisted of a two part questionnaire. The first part was completed for all subjects. The second part was completed only for those subjects that had previous experience with the SRC service.

Result: A total of 1534 subjects were interviewed by 5 data collectors. 33% of people did not know the emergency dispatcher number to call in case of a medical emergency. The majority estimated the ETA of an ambulance response to their home to be about 30 minutes or more. 94 % said that MEDEVAC is needed. 17.7 % of people still find it unacceptable for male paramedics to respond to a female emergency unescorted by a male family member.

Conclusion: It is clear that the general public is aware of the deficit in EMS coverage that is present. To improve the public awareness of the EMS system, municipal, legislative, public guidance, as well as religious support, are needed to be utilized to improve the community's satisfaction and quality of care.

No MeSH data available.


Time of arrival after call was made
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Fig7: Time of arrival after call was made

Mentions: Subjects that had previous experience with the SRC were asked six further questions, (Additional file 1), to ascertain their satisfaction with the EMS encounter and the service that was provided. As Fig. 7 illustrates, in 40.3 % (n = 143) of EMS responses, the SRC personnel arrived late (after 1 h), while in 13.0 % (n = 46), subjects reported that they had to call the SRC dispatcher a second time to ask about the ambulance that never arrived.Fig. 7


Public awareness of the EMS system in Western Saudi Arabia: identifying the weakest link.

EMSAT: The Emergency Medical Service Assessment Team groupHamam AF, Bagis MH, AlJohani K, Tashkandi AH - Int J Emerg Med (2015)

Time of arrival after call was made
© Copyright Policy - OpenAccess
Related In: Results  -  Collection

License
Show All Figures
getmorefigures.php?uid=PMC4561947&req=5

Fig7: Time of arrival after call was made
Mentions: Subjects that had previous experience with the SRC were asked six further questions, (Additional file 1), to ascertain their satisfaction with the EMS encounter and the service that was provided. As Fig. 7 illustrates, in 40.3 % (n = 143) of EMS responses, the SRC personnel arrived late (after 1 h), while in 13.0 % (n = 46), subjects reported that they had to call the SRC dispatcher a second time to ask about the ambulance that never arrived.Fig. 7

Bottom Line: A total of 1534 subjects were interviewed by 5 data collectors. 33% of people did not know the emergency dispatcher number to call in case of a medical emergency.It is clear that the general public is aware of the deficit in EMS coverage that is present.To improve the public awareness of the EMS system, municipal, legislative, public guidance, as well as religious support, are needed to be utilized to improve the community's satisfaction and quality of care.

View Article: PubMed Central - PubMed

ABSTRACT

Background: The City of Jeddah is the major and largest city in the Western Region of the Kingdom of Saudi Arabia (KSA). Covering a total area of 748 km2. The Saudi Red Crescent Organization (SRC) makes up the major bulk of the Emergency Medical Service (EMS) system in the Kingdom. We have set out to investigate the level of public awareness of the EMS system in place in Western KSA.

Method: This study was an observational cross-sectional study that was done by interviewing the general public in public venues. The survey consisted of a two part questionnaire. The first part was completed for all subjects. The second part was completed only for those subjects that had previous experience with the SRC service.

Result: A total of 1534 subjects were interviewed by 5 data collectors. 33% of people did not know the emergency dispatcher number to call in case of a medical emergency. The majority estimated the ETA of an ambulance response to their home to be about 30 minutes or more. 94 % said that MEDEVAC is needed. 17.7 % of people still find it unacceptable for male paramedics to respond to a female emergency unescorted by a male family member.

Conclusion: It is clear that the general public is aware of the deficit in EMS coverage that is present. To improve the public awareness of the EMS system, municipal, legislative, public guidance, as well as religious support, are needed to be utilized to improve the community's satisfaction and quality of care.

No MeSH data available.