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Public awareness of the EMS system in Western Saudi Arabia: identifying the weakest link.

EMSAT: The Emergency Medical Service Assessment Team groupHamam AF, Bagis MH, AlJohani K, Tashkandi AH - Int J Emerg Med (2015)

Bottom Line: A total of 1534 subjects were interviewed by 5 data collectors. 33% of people did not know the emergency dispatcher number to call in case of a medical emergency.It is clear that the general public is aware of the deficit in EMS coverage that is present.To improve the public awareness of the EMS system, municipal, legislative, public guidance, as well as religious support, are needed to be utilized to improve the community's satisfaction and quality of care.

View Article: PubMed Central - PubMed

ABSTRACT

Background: The City of Jeddah is the major and largest city in the Western Region of the Kingdom of Saudi Arabia (KSA). Covering a total area of 748 km2. The Saudi Red Crescent Organization (SRC) makes up the major bulk of the Emergency Medical Service (EMS) system in the Kingdom. We have set out to investigate the level of public awareness of the EMS system in place in Western KSA.

Method: This study was an observational cross-sectional study that was done by interviewing the general public in public venues. The survey consisted of a two part questionnaire. The first part was completed for all subjects. The second part was completed only for those subjects that had previous experience with the SRC service.

Result: A total of 1534 subjects were interviewed by 5 data collectors. 33% of people did not know the emergency dispatcher number to call in case of a medical emergency. The majority estimated the ETA of an ambulance response to their home to be about 30 minutes or more. 94 % said that MEDEVAC is needed. 17.7 % of people still find it unacceptable for male paramedics to respond to a female emergency unescorted by a male family member.

Conclusion: It is clear that the general public is aware of the deficit in EMS coverage that is present. To improve the public awareness of the EMS system, municipal, legislative, public guidance, as well as religious support, are needed to be utilized to improve the community's satisfaction and quality of care.

No MeSH data available.


EMS taxing
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Fig5: EMS taxing

Mentions: The EMS service in KSA is completely government funded. However, many people have voiced an opinion that for service to improve, some measure of taxing should be instituted in favor of the SRC. Similar to funding highway maintenance with tolls and taxes, we asked if some monetary sum should be collected annually (e.g., when a citizen renew his/her driver’s license) and how much they thought they would be willing to contribute. As Fig. 5 shows, the majority of people think that all EMS service in KSA should remain exclusively government funded, although one in three people thought that funding the SRC will improve their service. As far as the overall performance of the SRC, according to all subjects surveyed, those that had firsthand experience, and those that did not, 59.2 % (n = 907) of people say that they trust the SRC to handle medical emergencies. As shown in Fig. 6, the majority of people think that the performance of the SRC is average overall.Fig. 5


Public awareness of the EMS system in Western Saudi Arabia: identifying the weakest link.

EMSAT: The Emergency Medical Service Assessment Team groupHamam AF, Bagis MH, AlJohani K, Tashkandi AH - Int J Emerg Med (2015)

EMS taxing
© Copyright Policy - OpenAccess
Related In: Results  -  Collection

License
Show All Figures
getmorefigures.php?uid=PMC4561947&req=5

Fig5: EMS taxing
Mentions: The EMS service in KSA is completely government funded. However, many people have voiced an opinion that for service to improve, some measure of taxing should be instituted in favor of the SRC. Similar to funding highway maintenance with tolls and taxes, we asked if some monetary sum should be collected annually (e.g., when a citizen renew his/her driver’s license) and how much they thought they would be willing to contribute. As Fig. 5 shows, the majority of people think that all EMS service in KSA should remain exclusively government funded, although one in three people thought that funding the SRC will improve their service. As far as the overall performance of the SRC, according to all subjects surveyed, those that had firsthand experience, and those that did not, 59.2 % (n = 907) of people say that they trust the SRC to handle medical emergencies. As shown in Fig. 6, the majority of people think that the performance of the SRC is average overall.Fig. 5

Bottom Line: A total of 1534 subjects were interviewed by 5 data collectors. 33% of people did not know the emergency dispatcher number to call in case of a medical emergency.It is clear that the general public is aware of the deficit in EMS coverage that is present.To improve the public awareness of the EMS system, municipal, legislative, public guidance, as well as religious support, are needed to be utilized to improve the community's satisfaction and quality of care.

View Article: PubMed Central - PubMed

ABSTRACT

Background: The City of Jeddah is the major and largest city in the Western Region of the Kingdom of Saudi Arabia (KSA). Covering a total area of 748 km2. The Saudi Red Crescent Organization (SRC) makes up the major bulk of the Emergency Medical Service (EMS) system in the Kingdom. We have set out to investigate the level of public awareness of the EMS system in place in Western KSA.

Method: This study was an observational cross-sectional study that was done by interviewing the general public in public venues. The survey consisted of a two part questionnaire. The first part was completed for all subjects. The second part was completed only for those subjects that had previous experience with the SRC service.

Result: A total of 1534 subjects were interviewed by 5 data collectors. 33% of people did not know the emergency dispatcher number to call in case of a medical emergency. The majority estimated the ETA of an ambulance response to their home to be about 30 minutes or more. 94 % said that MEDEVAC is needed. 17.7 % of people still find it unacceptable for male paramedics to respond to a female emergency unescorted by a male family member.

Conclusion: It is clear that the general public is aware of the deficit in EMS coverage that is present. To improve the public awareness of the EMS system, municipal, legislative, public guidance, as well as religious support, are needed to be utilized to improve the community's satisfaction and quality of care.

No MeSH data available.