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Public awareness of the EMS system in Western Saudi Arabia: identifying the weakest link.

EMSAT: The Emergency Medical Service Assessment Team groupHamam AF, Bagis MH, AlJohani K, Tashkandi AH - Int J Emerg Med (2015)

Bottom Line: A total of 1534 subjects were interviewed by 5 data collectors. 33% of people did not know the emergency dispatcher number to call in case of a medical emergency.It is clear that the general public is aware of the deficit in EMS coverage that is present.To improve the public awareness of the EMS system, municipal, legislative, public guidance, as well as religious support, are needed to be utilized to improve the community's satisfaction and quality of care.

View Article: PubMed Central - PubMed

ABSTRACT

Background: The City of Jeddah is the major and largest city in the Western Region of the Kingdom of Saudi Arabia (KSA). Covering a total area of 748 km2. The Saudi Red Crescent Organization (SRC) makes up the major bulk of the Emergency Medical Service (EMS) system in the Kingdom. We have set out to investigate the level of public awareness of the EMS system in place in Western KSA.

Method: This study was an observational cross-sectional study that was done by interviewing the general public in public venues. The survey consisted of a two part questionnaire. The first part was completed for all subjects. The second part was completed only for those subjects that had previous experience with the SRC service.

Result: A total of 1534 subjects were interviewed by 5 data collectors. 33% of people did not know the emergency dispatcher number to call in case of a medical emergency. The majority estimated the ETA of an ambulance response to their home to be about 30 minutes or more. 94 % said that MEDEVAC is needed. 17.7 % of people still find it unacceptable for male paramedics to respond to a female emergency unescorted by a male family member.

Conclusion: It is clear that the general public is aware of the deficit in EMS coverage that is present. To improve the public awareness of the EMS system, municipal, legislative, public guidance, as well as religious support, are needed to be utilized to improve the community's satisfaction and quality of care.

No MeSH data available.


The EM service dispatcher
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Fig1: The EM service dispatcher

Mentions: As is evident in Table 1, the majority of our sample was in the 15–30 years of age range, and 78.9 % was of Saudi nationality. Of the total sample, 23.1 % has had a previous experience with the SRC. The first and most important question of our survey was to know what percentage of the general public knew the emergency number to call (the dispatcher number) in case of a medical emergency. Our study showed that one out of three people only knew the emergency dispatcher number (Fig. 1). Interestingly, only 64.2 % (n = 328) of those that did not know the emergency dispatcher number said that they prefer the emergency services (EMS, police rescue, fire department, etc.) to be under a single dispatcher number (similar to 911 in the US).Table 1


Public awareness of the EMS system in Western Saudi Arabia: identifying the weakest link.

EMSAT: The Emergency Medical Service Assessment Team groupHamam AF, Bagis MH, AlJohani K, Tashkandi AH - Int J Emerg Med (2015)

The EM service dispatcher
© Copyright Policy - OpenAccess
Related In: Results  -  Collection

License
Show All Figures
getmorefigures.php?uid=PMC4561947&req=5

Fig1: The EM service dispatcher
Mentions: As is evident in Table 1, the majority of our sample was in the 15–30 years of age range, and 78.9 % was of Saudi nationality. Of the total sample, 23.1 % has had a previous experience with the SRC. The first and most important question of our survey was to know what percentage of the general public knew the emergency number to call (the dispatcher number) in case of a medical emergency. Our study showed that one out of three people only knew the emergency dispatcher number (Fig. 1). Interestingly, only 64.2 % (n = 328) of those that did not know the emergency dispatcher number said that they prefer the emergency services (EMS, police rescue, fire department, etc.) to be under a single dispatcher number (similar to 911 in the US).Table 1

Bottom Line: A total of 1534 subjects were interviewed by 5 data collectors. 33% of people did not know the emergency dispatcher number to call in case of a medical emergency.It is clear that the general public is aware of the deficit in EMS coverage that is present.To improve the public awareness of the EMS system, municipal, legislative, public guidance, as well as religious support, are needed to be utilized to improve the community's satisfaction and quality of care.

View Article: PubMed Central - PubMed

ABSTRACT

Background: The City of Jeddah is the major and largest city in the Western Region of the Kingdom of Saudi Arabia (KSA). Covering a total area of 748 km2. The Saudi Red Crescent Organization (SRC) makes up the major bulk of the Emergency Medical Service (EMS) system in the Kingdom. We have set out to investigate the level of public awareness of the EMS system in place in Western KSA.

Method: This study was an observational cross-sectional study that was done by interviewing the general public in public venues. The survey consisted of a two part questionnaire. The first part was completed for all subjects. The second part was completed only for those subjects that had previous experience with the SRC service.

Result: A total of 1534 subjects were interviewed by 5 data collectors. 33% of people did not know the emergency dispatcher number to call in case of a medical emergency. The majority estimated the ETA of an ambulance response to their home to be about 30 minutes or more. 94 % said that MEDEVAC is needed. 17.7 % of people still find it unacceptable for male paramedics to respond to a female emergency unescorted by a male family member.

Conclusion: It is clear that the general public is aware of the deficit in EMS coverage that is present. To improve the public awareness of the EMS system, municipal, legislative, public guidance, as well as religious support, are needed to be utilized to improve the community's satisfaction and quality of care.

No MeSH data available.