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Medicaid waiver personal care services: results of a statewide survey.

Glass AP, Roberto KA, Brossoie N, Teaster PB, Butler DQ - Health Care Financ Rev (2008)

Bottom Line: Through a statewide telephone survey of 819 beneficiaries (or their proxies), we collected data regarding client and aide demographics, as well as clients' satisfaction, outcomes, perspectives on staff performance, and complaints associated with home-based personal care services provided under the Virginia Medicaid Elderly and Disabled (E&D) waiver.Most respondents indicated that services improved their lives, and they were generally satisfied.Ongoing use of client/family caregiver surveys is warranted to allow continued monitoring of service provision.

View Article: PubMed Central - PubMed

Affiliation: University of Georgia, Athens, Georgia 30602-5775, USA. aglass@geron.uga.edu

ABSTRACT
Through a statewide telephone survey of 819 beneficiaries (or their proxies), we collected data regarding client and aide demographics, as well as clients' satisfaction, outcomes, perspectives on staff performance, and complaints associated with home-based personal care services provided under the Virginia Medicaid Elderly and Disabled (E&D) waiver. Most respondents indicated that services improved their lives, and they were generally satisfied. Opportunities for improvement exist, however, especially related to the amount of time spent with the client, the need for training, and communication issues. Ongoing use of client/family caregiver surveys is warranted to allow continued monitoring of service provision.

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Virginia Medicaid Waiver Personal Care Services: Black/African American and White Aides and Client Distribution, by Location
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Related In: Results  -  Collection


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f2-hcfr-30-02-053: Virginia Medicaid Waiver Personal Care Services: Black/African American and White Aides and Client Distribution, by Location

Mentions: Most aides (n = 783, 95.6 percent) were female. Nearly two-thirds (n = 478; 61.1 percent) were judged by respondents to be age 30 to 50, with fewer being younger (18.0 percent) or older (20.7 percent). One hundred (12.3 percent) clients knew the individuals before they became their aides. One-third of the aides (n = 257; 32.4 percent) were White; almost two-thirds (n = 503; 63.4 percent) were Black/African American. Fourteen aides (1.8 percent) were Hispanic; with less than 1 percent of any other group represented. The regional analysis showed that outside of Northern Virginia, in all areas where there were predominantly Black/African American aides, there was a parallel Black/African American client population, and a similar pattern of White aides and clients was observed in other parts of the State, suggesting general race concordance across the State (Figure 2). Further, older clients were more likely to be female and Black/African American and to have female and Black/African American aides.


Medicaid waiver personal care services: results of a statewide survey.

Glass AP, Roberto KA, Brossoie N, Teaster PB, Butler DQ - Health Care Financ Rev (2008)

Virginia Medicaid Waiver Personal Care Services: Black/African American and White Aides and Client Distribution, by Location
© Copyright Policy
Related In: Results  -  Collection

Show All Figures
getmorefigures.php?uid=PMC4195057&req=5

f2-hcfr-30-02-053: Virginia Medicaid Waiver Personal Care Services: Black/African American and White Aides and Client Distribution, by Location
Mentions: Most aides (n = 783, 95.6 percent) were female. Nearly two-thirds (n = 478; 61.1 percent) were judged by respondents to be age 30 to 50, with fewer being younger (18.0 percent) or older (20.7 percent). One hundred (12.3 percent) clients knew the individuals before they became their aides. One-third of the aides (n = 257; 32.4 percent) were White; almost two-thirds (n = 503; 63.4 percent) were Black/African American. Fourteen aides (1.8 percent) were Hispanic; with less than 1 percent of any other group represented. The regional analysis showed that outside of Northern Virginia, in all areas where there were predominantly Black/African American aides, there was a parallel Black/African American client population, and a similar pattern of White aides and clients was observed in other parts of the State, suggesting general race concordance across the State (Figure 2). Further, older clients were more likely to be female and Black/African American and to have female and Black/African American aides.

Bottom Line: Through a statewide telephone survey of 819 beneficiaries (or their proxies), we collected data regarding client and aide demographics, as well as clients' satisfaction, outcomes, perspectives on staff performance, and complaints associated with home-based personal care services provided under the Virginia Medicaid Elderly and Disabled (E&D) waiver.Most respondents indicated that services improved their lives, and they were generally satisfied.Ongoing use of client/family caregiver surveys is warranted to allow continued monitoring of service provision.

View Article: PubMed Central - PubMed

Affiliation: University of Georgia, Athens, Georgia 30602-5775, USA. aglass@geron.uga.edu

ABSTRACT
Through a statewide telephone survey of 819 beneficiaries (or their proxies), we collected data regarding client and aide demographics, as well as clients' satisfaction, outcomes, perspectives on staff performance, and complaints associated with home-based personal care services provided under the Virginia Medicaid Elderly and Disabled (E&D) waiver. Most respondents indicated that services improved their lives, and they were generally satisfied. Opportunities for improvement exist, however, especially related to the amount of time spent with the client, the need for training, and communication issues. Ongoing use of client/family caregiver surveys is warranted to allow continued monitoring of service provision.

Show MeSH