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Hospital response to public reporting of quality indicators.

Laschober M, Maxfield M, Felt-Lisk S, Miranda DJ - Health Care Financ Rev (2007)

Bottom Line: Senior hospital executives responding to a 2005 national telephone survey conducted for the Centers for Medicare & Medicaid Services (CMS) report that Hospital Compare and other public reports on hospital quality measures have helped to focus hospital leadership attention on quality matters.They also report increased investment in quality improvement (QI) projects and in people and systems to improve documentation of care.Additionally, more consideration is given to best practice guidelines and internal sharing of quality measure results among hospital staff Large, Joint Commission on Accreditation of Healthcare Organizations (JCAHO) accredited hospitals appear to be responding to public reporting efforts more consistently than small, non-JCAHO accredited hospitals.

View Article: PubMed Central - PubMed

Affiliation: Mathematica Policy Research, Inc, Washington, DC 20024-2512, USA. mlaschober@mathematica-mpr.com

ABSTRACT
Senior hospital executives responding to a 2005 national telephone survey conducted for the Centers for Medicare & Medicaid Services (CMS) report that Hospital Compare and other public reports on hospital quality measures have helped to focus hospital leadership attention on quality matters. They also report increased investment in quality improvement (QI) projects and in people and systems to improve documentation of care. Additionally, more consideration is given to best practice guidelines and internal sharing of quality measure results among hospital staff Large, Joint Commission on Accreditation of Healthcare Organizations (JCAHO) accredited hospitals appear to be responding to public reporting efforts more consistently than small, non-JCAHO accredited hospitals.

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Sources of Feedback Other Than Publicity on Hospital Compare Reports
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f2-hcfr-28-3-061: Sources of Feedback Other Than Publicity on Hospital Compare Reports

Mentions: Approximately 15 percent (12-18 percent) of senior executives received feedback other than publicity as a result of the publication of their hospital's quality data (Figure 2). Only 9 percent of all senior executives received comments on their Hospital Compare data from individual consumers. A higher percentage though had feedback from sources inside their hospital; 18 percent received feedback from their board of directors or from senior staff in their hospital system's corporate office. Hospitals less seldom heard comments on Hospital Compare from organizations outside of the hospital, such as local community organizations (5 percent), professional provider associations (6 percent), or third-party payers (6 percent).


Hospital response to public reporting of quality indicators.

Laschober M, Maxfield M, Felt-Lisk S, Miranda DJ - Health Care Financ Rev (2007)

Sources of Feedback Other Than Publicity on Hospital Compare Reports
© Copyright Policy
Related In: Results  -  Collection

Show All Figures
getmorefigures.php?uid=PMC4194994&req=5

f2-hcfr-28-3-061: Sources of Feedback Other Than Publicity on Hospital Compare Reports
Mentions: Approximately 15 percent (12-18 percent) of senior executives received feedback other than publicity as a result of the publication of their hospital's quality data (Figure 2). Only 9 percent of all senior executives received comments on their Hospital Compare data from individual consumers. A higher percentage though had feedback from sources inside their hospital; 18 percent received feedback from their board of directors or from senior staff in their hospital system's corporate office. Hospitals less seldom heard comments on Hospital Compare from organizations outside of the hospital, such as local community organizations (5 percent), professional provider associations (6 percent), or third-party payers (6 percent).

Bottom Line: Senior hospital executives responding to a 2005 national telephone survey conducted for the Centers for Medicare & Medicaid Services (CMS) report that Hospital Compare and other public reports on hospital quality measures have helped to focus hospital leadership attention on quality matters.They also report increased investment in quality improvement (QI) projects and in people and systems to improve documentation of care.Additionally, more consideration is given to best practice guidelines and internal sharing of quality measure results among hospital staff Large, Joint Commission on Accreditation of Healthcare Organizations (JCAHO) accredited hospitals appear to be responding to public reporting efforts more consistently than small, non-JCAHO accredited hospitals.

View Article: PubMed Central - PubMed

Affiliation: Mathematica Policy Research, Inc, Washington, DC 20024-2512, USA. mlaschober@mathematica-mpr.com

ABSTRACT
Senior hospital executives responding to a 2005 national telephone survey conducted for the Centers for Medicare & Medicaid Services (CMS) report that Hospital Compare and other public reports on hospital quality measures have helped to focus hospital leadership attention on quality matters. They also report increased investment in quality improvement (QI) projects and in people and systems to improve documentation of care. Additionally, more consideration is given to best practice guidelines and internal sharing of quality measure results among hospital staff Large, Joint Commission on Accreditation of Healthcare Organizations (JCAHO) accredited hospitals appear to be responding to public reporting efforts more consistently than small, non-JCAHO accredited hospitals.

Show MeSH