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Continuous case management of a German statutory health insurance.

Hecke TL, Erzberger M - Health Care Financ Rev (2005)

Bottom Line: They inform patients about treatment and rehabilitation options, about health care providers, and about other TK services.In a key feature, the model coordinates care across different health care sectors.Through the CCM approach, TK not only assures the best possible care for its insurees, but also safeguards its long-term financial sustainability.

View Article: PubMed Central - PubMed

Affiliation: Techniker Krankenkasse, Hamburg, Germany. dr.torsten.hecke@tk-online.de

ABSTRACT
To support insured patients, especially those with chronic illnesses or disabilities, the German statutory health insurance Techniker Krankenkasse (TK) offers continuous case management (CCM) under a rehabilitation advisory program serving more than 150,000 insurees each year Rehabilitation advisors provide individual counseling, generally by telephone. They inform patients about treatment and rehabilitation options, about health care providers, and about other TK services. In a key feature, the model coordinates care across different health care sectors. Through the CCM approach, TK not only assures the best possible care for its insurees, but also safeguards its long-term financial sustainability.

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Germany's Techniker Krankenkasse (TK) Patient Pathways Without Continuous Case Management (CCM), by TK Rehabilitation Advisors: 2004
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getmorefigures.php?uid=PMC4194902&req=5

f3-hcfr-27-1-059: Germany's Techniker Krankenkasse (TK) Patient Pathways Without Continuous Case Management (CCM), by TK Rehabilitation Advisors: 2004

Mentions: Almost one-half of the interviewees stated that with the assistance of the TK rehabilitation advisory service, they were able to achieve and maintain a healthier lifestyle. According to the results of the quarterly survey, over 80 percent of the insurees said they had improved their ability to deal with daily tasks. Also, many insurees cope with the new situation of life much better when attended by the rehabilitation advisory service. The insurees especially appreciate the friendliness, speed, and dependability of the rehabilitation advisory services. The results depend on the state of health of the insuree as well as on the diagnosed illness. The results of the survey are used to continuously identify areas for improvement to optimize the service (Figure 3).


Continuous case management of a German statutory health insurance.

Hecke TL, Erzberger M - Health Care Financ Rev (2005)

Germany's Techniker Krankenkasse (TK) Patient Pathways Without Continuous Case Management (CCM), by TK Rehabilitation Advisors: 2004
© Copyright Policy
Related In: Results  -  Collection

Show All Figures
getmorefigures.php?uid=PMC4194902&req=5

f3-hcfr-27-1-059: Germany's Techniker Krankenkasse (TK) Patient Pathways Without Continuous Case Management (CCM), by TK Rehabilitation Advisors: 2004
Mentions: Almost one-half of the interviewees stated that with the assistance of the TK rehabilitation advisory service, they were able to achieve and maintain a healthier lifestyle. According to the results of the quarterly survey, over 80 percent of the insurees said they had improved their ability to deal with daily tasks. Also, many insurees cope with the new situation of life much better when attended by the rehabilitation advisory service. The insurees especially appreciate the friendliness, speed, and dependability of the rehabilitation advisory services. The results depend on the state of health of the insuree as well as on the diagnosed illness. The results of the survey are used to continuously identify areas for improvement to optimize the service (Figure 3).

Bottom Line: They inform patients about treatment and rehabilitation options, about health care providers, and about other TK services.In a key feature, the model coordinates care across different health care sectors.Through the CCM approach, TK not only assures the best possible care for its insurees, but also safeguards its long-term financial sustainability.

View Article: PubMed Central - PubMed

Affiliation: Techniker Krankenkasse, Hamburg, Germany. dr.torsten.hecke@tk-online.de

ABSTRACT
To support insured patients, especially those with chronic illnesses or disabilities, the German statutory health insurance Techniker Krankenkasse (TK) offers continuous case management (CCM) under a rehabilitation advisory program serving more than 150,000 insurees each year Rehabilitation advisors provide individual counseling, generally by telephone. They inform patients about treatment and rehabilitation options, about health care providers, and about other TK services. In a key feature, the model coordinates care across different health care sectors. Through the CCM approach, TK not only assures the best possible care for its insurees, but also safeguards its long-term financial sustainability.

Show MeSH
Related in: MedlinePlus