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Teamwork for eye care.

Qureshi MB - Community Eye Health (2014)

View Article: PubMed Central - HTML - PubMed

Affiliation: Director: Neglected Tropical Diseases, CBM and Chair: ICO committee on training teams, Cambridge, UK. mbqureshi1@gmail.com.

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Human resource development (HRD) – the development of the people who deliver health care – has been identified as one of the key pillars of eye health delivery... Historically, eye care delivery was mainly the responsibility of ophthalmologists... It soon became clear, however, that in order to effectively reduce avoidable blindness, other types of health care workers would need to be developed, trained and deployed to work with and support ophthalmologists... One of their key tasks has been to identify gaps and plan HRD for individual groups of eye health providers – including ophthalmic nurses, ophthalmic clinical officers, and optometrists/refractionists – in a way that supports the development of the eye care team as a whole... A good leader will consult with the team, take their opinions on board, and create a vision and goals that are genuinely shared by everyone; this means that the team members will feel personally motivated to achieve these shared goals... By being fair, available, and communicative, the team leader can ensure that there is good communication among the rest of the team and that working relationships are positive... Leaders also have a facilitative role: ensuring that the team has everything they need to achieve their goals, such as appropriate (and functioning) equipment, a reliable supply of medicines and consumables, good systems and protocols, and a clean and safe environment in which to work... Team members must be professionally competent in their field of work, diligent and committed, and should view their leaders as mentors and facilitators... It makes sense to develop the attitudes and skills needed for successful teamwork from the outset, during training (see page 28)... A curriculum geared towards teamwork will encourage and train eye care workers to: identify themselves as team members communicate clearly and respectfully develop critical thinking and problem solving skills make decisions and respect the decisions of others support and complement the work of others trust other members of the team give clear and prompt feedback motivate themselves and others keep learning... Mid-level eye care workers are also task shifting their previous activities to community health staff and teachers who now are being actively involved in primary eye care, screening and referral of eye patients, and must be included in the definition of the eye care team... The concept of teamwork has been perfected by successful manufacturing companies, where people with different skills come together to make a car or other product which is then marketed, sold, and supported with after-sales service... We deal with human beings and their sight; therefore we should do our best to provide not just great service, but also to offer a positive experience to our patients... For many of them, there is no second chance, so we must ensure that a high quality service is delivered the first time.

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M Babar Qureshi
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Teamwork for eye care.

Qureshi MB - Community Eye Health (2014)

M Babar Qureshi
© Copyright Policy - open-access
Related In: Results  -  Collection

License
Show All Figures
getmorefigures.php?uid=PMC4194841&req=5

Figure 1: M Babar Qureshi

View Article: PubMed Central - HTML - PubMed

Affiliation: Director: Neglected Tropical Diseases, CBM and Chair: ICO committee on training teams, Cambridge, UK. mbqureshi1@gmail.com.

AUTOMATICALLY GENERATED EXCERPT
Please rate it.

Human resource development (HRD) – the development of the people who deliver health care – has been identified as one of the key pillars of eye health delivery... Historically, eye care delivery was mainly the responsibility of ophthalmologists... It soon became clear, however, that in order to effectively reduce avoidable blindness, other types of health care workers would need to be developed, trained and deployed to work with and support ophthalmologists... One of their key tasks has been to identify gaps and plan HRD for individual groups of eye health providers – including ophthalmic nurses, ophthalmic clinical officers, and optometrists/refractionists – in a way that supports the development of the eye care team as a whole... A good leader will consult with the team, take their opinions on board, and create a vision and goals that are genuinely shared by everyone; this means that the team members will feel personally motivated to achieve these shared goals... By being fair, available, and communicative, the team leader can ensure that there is good communication among the rest of the team and that working relationships are positive... Leaders also have a facilitative role: ensuring that the team has everything they need to achieve their goals, such as appropriate (and functioning) equipment, a reliable supply of medicines and consumables, good systems and protocols, and a clean and safe environment in which to work... Team members must be professionally competent in their field of work, diligent and committed, and should view their leaders as mentors and facilitators... It makes sense to develop the attitudes and skills needed for successful teamwork from the outset, during training (see page 28)... A curriculum geared towards teamwork will encourage and train eye care workers to: identify themselves as team members communicate clearly and respectfully develop critical thinking and problem solving skills make decisions and respect the decisions of others support and complement the work of others trust other members of the team give clear and prompt feedback motivate themselves and others keep learning... Mid-level eye care workers are also task shifting their previous activities to community health staff and teachers who now are being actively involved in primary eye care, screening and referral of eye patients, and must be included in the definition of the eye care team... The concept of teamwork has been perfected by successful manufacturing companies, where people with different skills come together to make a car or other product which is then marketed, sold, and supported with after-sales service... We deal with human beings and their sight; therefore we should do our best to provide not just great service, but also to offer a positive experience to our patients... For many of them, there is no second chance, so we must ensure that a high quality service is delivered the first time.

No MeSH data available.