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Five main processes in healthcare: a citizen perspective.

Bergman B, Neuhauser D, Provost L - BMJ Qual Saf (2011)

Bottom Line: A citizen point of view on the healthcare system, its processes and their improvement is emphasised.From this point of view, five main processes are identified: Keeping Healthy, Detecting Health Problems, Diagnosing Diseases, Treating Diseases and Providing for a Good End of Life.The citizen should be looked upon as a cocreator of value and improvement of these processes.

View Article: PubMed Central - PubMed

Affiliation: Chalmers University of Technology, Gothenburg, SE 41296, Sweden.bo.bergman@chalmers.se

ABSTRACT
A citizen point of view on the healthcare system, its processes and their improvement is emphasised. From this point of view, five main processes are identified: Keeping Healthy, Detecting Health Problems, Diagnosing Diseases, Treating Diseases and Providing for a Good End of Life. The citizen should be looked upon as a cocreator of value and improvement of these processes.

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Five main processes in healthcare.
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fig1: Five main processes in healthcare.

Mentions: Processes can be studied from a department, organisation10 or industry perspective. If we focus on the complete healthcare system, it would be natural also to look upon the processes from a citizen's point of view. From that perspective, the following five main processes are identified (figure 1).


Five main processes in healthcare: a citizen perspective.

Bergman B, Neuhauser D, Provost L - BMJ Qual Saf (2011)

Five main processes in healthcare.
© Copyright Policy - open-access
Related In: Results  -  Collection

License 1 - License 2
Show All Figures
getmorefigures.php?uid=PMC3066700&req=5

fig1: Five main processes in healthcare.
Mentions: Processes can be studied from a department, organisation10 or industry perspective. If we focus on the complete healthcare system, it would be natural also to look upon the processes from a citizen's point of view. From that perspective, the following five main processes are identified (figure 1).

Bottom Line: A citizen point of view on the healthcare system, its processes and their improvement is emphasised.From this point of view, five main processes are identified: Keeping Healthy, Detecting Health Problems, Diagnosing Diseases, Treating Diseases and Providing for a Good End of Life.The citizen should be looked upon as a cocreator of value and improvement of these processes.

View Article: PubMed Central - PubMed

Affiliation: Chalmers University of Technology, Gothenburg, SE 41296, Sweden.bo.bergman@chalmers.se

ABSTRACT
A citizen point of view on the healthcare system, its processes and their improvement is emphasised. From this point of view, five main processes are identified: Keeping Healthy, Detecting Health Problems, Diagnosing Diseases, Treating Diseases and Providing for a Good End of Life. The citizen should be looked upon as a cocreator of value and improvement of these processes.

Show MeSH