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Comparison of patient satisfaction with services of vision centers in rural areas of Andhra Pradesh, India.

Kovai V, Rao GN, Holden B, Sannapaneni K, Bhattacharya SK, Khanna R - Indian J Ophthalmol (2010 Sep-Oct)

Bottom Line: The difference was statistically significant (Chi square P value ranging from <0.001 to 0.03) for all the items except two - 'easy to identify vision center location' and 'spectacles dispensing time' as compared to other (privately run optometry) facilities (Chi square P value=0.498 and 0.993 respectively).The location of the Vision Center, convenience of journey, ophthalmic technician's behavior with patients, are some of the most important factors that determined the patient perception about Vision Center services.The overall satisfaction levels of the Vision Center experience at 78% and 69% were good.

View Article: PubMed Central - PubMed

Affiliation: International Centre for Advancement of Rural Eye Care - LV Prasad Eye Institute, Hyderabad, India; Vision Cooperative Research Centre Pty Ltd, Sydney,Australia, .

ABSTRACT

Aim: To compare the satisfaction of patients with the services of Vision Center services (primary eye care) in large village (s) and small village (s) in rural settings in Andhra Pradesh state, India.

Materials and methods: We have administered standard questionnaires to randomly selected patients to assess patient satisfaction when assessing Vision Center Services. We used the Chi-square ( P <0.05) to explore differences in satisfaction of patients with Vision Center services located in the large village (s) and small village (s) rural settings.

Results: Vision Center patients at the large village (s) expressed higher levels of satisfaction (median 78%) than patients treated at the Vision Center at small village (s) (median 69%). The difference was statistically significant (Chi square P value ranging from <0.001 to 0.03) for all the items except two - 'easy to identify vision center location' and 'spectacles dispensing time' as compared to other (privately run optometry) facilities (Chi square P value=0.498 and 0.993 respectively). The location of the Vision Center, convenience of journey, ophthalmic technician's behavior with patients, are some of the most important factors that determined the patient perception about Vision Center services.

Conclusion: The overall satisfaction levels of the Vision Center experience at 78% and 69% were good. However, continual improvement is to be made in service time, staff performance, cost and quality of vision care, especially at more remote primary eye Care Centers.

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Selection of sample for the study
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Figure 0001: Selection of sample for the study

Mentions: Using our field experience and qualitative data on Vision Centers, we presumed that there would be a minimum of 10% difference in the effectiveness of service delivery of the Vision Centers of large villages over the Vision Centers of small villages (with a margin of error at 5%). Accordingly, a sample of 136 subjects was needed in this study. To obtain 136 eligible patients, we sampled every 4th patient on the list with the starting point for the sample being randomly selected from the list of the first four patients [Fig. 1].


Comparison of patient satisfaction with services of vision centers in rural areas of Andhra Pradesh, India.

Kovai V, Rao GN, Holden B, Sannapaneni K, Bhattacharya SK, Khanna R - Indian J Ophthalmol (2010 Sep-Oct)

Selection of sample for the study
© Copyright Policy - open-access
Related In: Results  -  Collection

License
Show All Figures
getmorefigures.php?uid=PMC2992916&req=5

Figure 0001: Selection of sample for the study
Mentions: Using our field experience and qualitative data on Vision Centers, we presumed that there would be a minimum of 10% difference in the effectiveness of service delivery of the Vision Centers of large villages over the Vision Centers of small villages (with a margin of error at 5%). Accordingly, a sample of 136 subjects was needed in this study. To obtain 136 eligible patients, we sampled every 4th patient on the list with the starting point for the sample being randomly selected from the list of the first four patients [Fig. 1].

Bottom Line: The difference was statistically significant (Chi square P value ranging from <0.001 to 0.03) for all the items except two - 'easy to identify vision center location' and 'spectacles dispensing time' as compared to other (privately run optometry) facilities (Chi square P value=0.498 and 0.993 respectively).The location of the Vision Center, convenience of journey, ophthalmic technician's behavior with patients, are some of the most important factors that determined the patient perception about Vision Center services.The overall satisfaction levels of the Vision Center experience at 78% and 69% were good.

View Article: PubMed Central - PubMed

Affiliation: International Centre for Advancement of Rural Eye Care - LV Prasad Eye Institute, Hyderabad, India; Vision Cooperative Research Centre Pty Ltd, Sydney,Australia, .

ABSTRACT

Aim: To compare the satisfaction of patients with the services of Vision Center services (primary eye care) in large village (s) and small village (s) in rural settings in Andhra Pradesh state, India.

Materials and methods: We have administered standard questionnaires to randomly selected patients to assess patient satisfaction when assessing Vision Center Services. We used the Chi-square ( P <0.05) to explore differences in satisfaction of patients with Vision Center services located in the large village (s) and small village (s) rural settings.

Results: Vision Center patients at the large village (s) expressed higher levels of satisfaction (median 78%) than patients treated at the Vision Center at small village (s) (median 69%). The difference was statistically significant (Chi square P value ranging from <0.001 to 0.03) for all the items except two - 'easy to identify vision center location' and 'spectacles dispensing time' as compared to other (privately run optometry) facilities (Chi square P value=0.498 and 0.993 respectively). The location of the Vision Center, convenience of journey, ophthalmic technician's behavior with patients, are some of the most important factors that determined the patient perception about Vision Center services.

Conclusion: The overall satisfaction levels of the Vision Center experience at 78% and 69% were good. However, continual improvement is to be made in service time, staff performance, cost and quality of vision care, especially at more remote primary eye Care Centers.

Show MeSH