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Association of perceived physician communication style with patient satisfaction, distress, cancer-related self-efficacy, and perceived control over the disease.

Zachariae R, Pedersen CG, Jensen AB, Ehrnrooth E, Rossen PB, von der Maase H - Br. J. Cancer (2003)

Bottom Line: After the consultation, the patients also rated the physicians' communicative behaviours by completing a patient-physician relationship inventory (PPRI), and the physicians were asked to estimate patient satisfaction.The overall results showed that higher PPRI scores of physician attentiveness and empathy were associated with greater patient satisfaction, increased self-efficacy, and reduced emotional distress following the consultation.In contrast, lower PPRI scores were associated with reduced ability of the physician to estimate patient satisfaction.

View Article: PubMed Central - PubMed

Affiliation: Psychooncology Research Unit, Aarhus University Hospital, Denmark. bzach@akh.aaa.dk

ABSTRACT
The aim of the study was to investigate the association of physician communication behaviours as perceived by the patient with patient reported satisfaction, distress, cancer-related self-efficacy, and perceived control over the disease in cancer patients. Questionnaires measuring distress, self-efficacy, and perceived control were completed prior to and after the consultation by 454 patients attending an oncology outpatient clinic. After the consultation, the patients also rated the physicians' communicative behaviours by completing a patient-physician relationship inventory (PPRI), and the physicians were asked to estimate patient satisfaction. The overall results showed that higher PPRI scores of physician attentiveness and empathy were associated with greater patient satisfaction, increased self-efficacy, and reduced emotional distress following the consultation. In contrast, lower PPRI scores were associated with reduced ability of the physician to estimate patient satisfaction. The results confirm and expand previous findings, suggesting that communication is a core clinical skill in oncology.

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Related in: MedlinePlus

Mean percent scores (s.d.) of cancer-related self-efficacy, perceived control over disease, and mood prior to (1) and after the consultation (2).
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fig4: Mean percent scores (s.d.) of cancer-related self-efficacy, perceived control over disease, and mood prior to (1) and after the consultation (2).

Mentions: As seen in Figure 4Figure 4


Association of perceived physician communication style with patient satisfaction, distress, cancer-related self-efficacy, and perceived control over the disease.

Zachariae R, Pedersen CG, Jensen AB, Ehrnrooth E, Rossen PB, von der Maase H - Br. J. Cancer (2003)

Mean percent scores (s.d.) of cancer-related self-efficacy, perceived control over disease, and mood prior to (1) and after the consultation (2).
© Copyright Policy
Related In: Results  -  Collection

Show All Figures
getmorefigures.php?uid=PMC2376357&req=5

fig4: Mean percent scores (s.d.) of cancer-related self-efficacy, perceived control over disease, and mood prior to (1) and after the consultation (2).
Mentions: As seen in Figure 4Figure 4

Bottom Line: After the consultation, the patients also rated the physicians' communicative behaviours by completing a patient-physician relationship inventory (PPRI), and the physicians were asked to estimate patient satisfaction.The overall results showed that higher PPRI scores of physician attentiveness and empathy were associated with greater patient satisfaction, increased self-efficacy, and reduced emotional distress following the consultation.In contrast, lower PPRI scores were associated with reduced ability of the physician to estimate patient satisfaction.

View Article: PubMed Central - PubMed

Affiliation: Psychooncology Research Unit, Aarhus University Hospital, Denmark. bzach@akh.aaa.dk

ABSTRACT
The aim of the study was to investigate the association of physician communication behaviours as perceived by the patient with patient reported satisfaction, distress, cancer-related self-efficacy, and perceived control over the disease in cancer patients. Questionnaires measuring distress, self-efficacy, and perceived control were completed prior to and after the consultation by 454 patients attending an oncology outpatient clinic. After the consultation, the patients also rated the physicians' communicative behaviours by completing a patient-physician relationship inventory (PPRI), and the physicians were asked to estimate patient satisfaction. The overall results showed that higher PPRI scores of physician attentiveness and empathy were associated with greater patient satisfaction, increased self-efficacy, and reduced emotional distress following the consultation. In contrast, lower PPRI scores were associated with reduced ability of the physician to estimate patient satisfaction. The results confirm and expand previous findings, suggesting that communication is a core clinical skill in oncology.

Show MeSH
Related in: MedlinePlus